Thank you for choosing JSOC!
The below information is an integral part of the Disclosure Document for a Remote Transaction (as defined in the Consumer Protection Act) of transactions made through the JSOC website.
1. In order to ensure full satisfaction of JSOC products, we recommend that you read and follow the product handling instructions attached to each product.
2. If you are interested in returning products and / or canceling a transaction, you may do so in accordance with the provisions of the Consumer Protection Law – 1981, within 14 days of receiving the product or receiving this document, the latest of the two.
3. If the customer is a person with a disabilities / new immigrant (“Oleh Hadash”)/ elderly citizen (as defined by law), the right of cancellation will be extended to four months from the date stated above (provided that the purchase process included a conversation between the company and the customer, including through electronic communications).
4. The company may require the presentation of official documentation confirming that the customer is an elderly citizen / immigrant (“Oleh Hadash”)/ person with disabilities).
5. Cancellation due to defect / mismatch – Within 14 days of receiving the cancellation notice, the JSOC will return to the customer the same part of the transaction price they paid, the charges will be canceled and a copy of the cancellation notice will be provided to the customer. The JSOC will not charge any payment from the customer for cancellation due to defect / mismatch.
6. Cancellation not due to defect / mismatch – Within 14 days of receiving the cancellation notice, the Company will return to the customer the same part of the transaction price paid, the charges will be canceled and a copy of the cancellation notice will be provided to the customer. The JSOC will not charge any payment from the Customer for cancellation due to a defect / mismatch except for the JSOC’s right to collect cancellation fees set at a rate not exceeding 5% of the price of the goods cancelled, or NIS 100, whichever is lower, should the JSOC decides to charge them.
7. Nothing in these terms shall not derogate the Company’s right to deduct any amount which it is entitled to deduct (from the refunded amount) under any law and / or sue its rights for any damage and / or impairment caused to the product while being held by the client.
8. Nothing in these terms to derogate from the provisions of the law.
9. In the cancellation notification, please indicate your name and your ID number, mobile phone number and a transaction / receipt number which can help us locate the transaction details. The product must be returned in its entirety, without any use, in its original packaging with the product tags attached to it as delivered to the customer. Use of any kind and / or non-compliance with the above may derogate from the right of cancellation, all in accordance with and subject to the law.
10. Please make sure that the return is done using the return form on the website that includes the reason for the cancellation / cancellation: 1. I do not want the product; 2. Defect; 3. Discrepancy with the product presented; 4. Other: _______
Cancellation notice can be delivered to the Company by one of the following means:
- Through our customer service via phone +972-2-6535880.
- By email: email@example.com
- Registered Mail to Jerusalem Season of Culture, Naomi 4, Jerusalem, Israel ZIP 9355204 (please note “for customer service – cancellation of a eCom sale)”
- Fast cancellation before billing is completed (within 30 minutes of purchase) through the site menu.
These provisions are governed by the provisions of the Consumer Protection Act and the provisions of the Act shall prevail in the event of any discrepancy.
TERMS & CONDITIONS
These Terms and Conditions consist of the following sections: 1. Introduction; 2. The Purchase Terms; 3. Use of the Website and 4. Miscellaneous, as well as policy, set of terms or document to which a link has been provided herein (collectively “Terms & Conditions”).
https://dissolvingboundaries.live (the “Website”) is operated by or on behalf The Jerusalem Season of Culture. (“JSOC”). By accepting these Terms and Conditions, your demand on subscription to this Website will be completed and the relationship between you and JSOC will be governed by these Terms and Conditions.
- PURCHASE TERMS
Please read these Purchase Terms carefully before ordering Products online from the Website.
2.1 WHEN DO THESE PURCHASE TERMS APPLY?
These Purchase Terms apply to all offers and contracts, , relating to the sale and delivery of Products by us. In other words, you agree to these Purchase Terms, when you (i) order anything from the Website, (ii) order anything at any web page directly connected to the Website or (iii) when you accept an offer from us. It is only possible to deviate from these Purchase Terms if agreed in writing by us.
We have different types of products as may be displayed on the Website from time to time. (“Products”).
Please note that in the case of limited edition or limited production Products extra restrictions such as limiting the number of such Products per customer may apply. These extra restrictions will be made known to you via the Website.
All Products shown on the Website are subject to availability. This means that, although we strive to ensure our Website reflects the availability of stock, a Product shown on the Website may no longer be available for purchase.
Minor differences in color and other variations in Products are possible as a result of different image acquisition, display technologies or other technical reasons. JSOC is not liable for these variations and deviations. No rights can be derived from typing errors, product descriptions or manifest errors on the Website. The customer shall always have right of withdrawal as foreseen in these Terms.
2.3 REQUIREMENTS TO CONCLUDE A CONTRACT WITH JSOC
You have to be 18 years of age or older and not otherwise legally incapacitated to enter into contracts to buy Products via the Website.
You can only order on the Website if you are a private consumer, not a reseller.
You guarantee that the information you provide to us in the request or order is accurate and complete.
2.4 HOW IS A CONTRACT CONCLUDED WITH YOU?
2.4.1 General Aspects of Contract Formation
The following applies to all types of products. All information on the Website is an invitation to treat only. In other words, the information is not an offer or binding contract. You agree that your order is an offer to purchase the Products listed in your order.
All orders submitted by you are subject to acceptance by us. We are entitled to verify an order in advance at all times and/or to refuse to accept an order without providing reasons and with no liability to you or any third parties. If we do not confirm acceptance of your order within ten working days, it is deemed to have been refused.
Before creation of a sale agreement, we may choose not to accept your order at our own discretion. Examples of when we may not accept your order are as follows:
- If Product(s) are shown on the Website but are not or no longer available;
- If we are unable to obtain authorization of your payment;
- If shipping restrictions apply to a Product;
- If Product(s) shown on the Website contain a (manifest) error such as being incorrectly priced or otherwise incorrectly described.
In the event that we do not accept (part of) your order we shall be entitled to cancel (part of) your order without incurring any liability towards you or a third party. Following the cancellation, we will of course provide you with a refund for the amount paid to us (and received by us) under the cancelled (part of the) order.
Following the creation of the sale agreement, we reserve the right to cancel your order after the creation of the contract of sale, thereby terminating the contract of sale, for the reasons stipulated in this document. Following the cancellation, we will of course provide you with a refund for the amount paid to us under the cancelled (part of the) order.
JSOC has and fully reserves the right to refuse to accept any order that it knows or reasonably suspects was made with the assistance or involvement of any software, robot, crawler, spider or other automated means or device.
2.4.2 Special Aspects of Contract Formation for Products
After your order has been placed, we will send you an order acknowledgement email with your order number and details of the Products you have offered to purchase.
2.5 RETENTION OF TITLE
All Products will remain the property of JSOC until you have paid all amounts owed to us in full under any agreement, including the payment of costs, earlier or later deliveries or partial deliveries. You may not sell, dispose of or encumber any Product.
2.6 MAINTENANCE OF PRODUCTS
We draw your attention to the maintenance instructions printed on the the Products. We are not liable for any damage resulting from incorrect handling of Products, including handling contrary to the instructions.
2.7 ORDER CANCELLATION
Please see the Information in our website and/or kindly contact our customer service.
The stated prices include VAT. Prices are quoted in US$ . JSOC reserves the right to make price changes prior to an order placed by you.
We reserve the right to change, limit or terminate any special offers or discounts at any time.
Additional costs such as shipping, handling, delivery, postage, insurance and if applicable, customs fees and other government taxes, will be specified and charged to you separately. The costs vary for each Product and type of delivery. For further details, please see section 2.11. All additional costs will be charged separately, itemized and added to the total amount of the order.
2.9 METHODS OF PAYMENT
Please see and check the Website for information on available payment methods.
JSOC reserves the right to conduct an individual credit check for each order in accordance with the JSOC Privacy Statement. Depending on the results of this check, JSOC reserves the right to refuse certain methods of payment.
Where we elect, or are required by applicable law, to issue or make available an invoice, we reserve the right to issue or make available electronic invoices and you agree to such form of invoicing.
We will deliver to the address indicated by you within Israel or elsewhere in the world. We can only deliver to a home or office address or a carrier pickup location or if you have chosen to collect the Products from JSOC, to the address of the JSOC office. We will confirm this to you by an email when informing you that the Products are ready for you to pick up. If a delivery attempt is unsuccessful, you agree that the carrier we have engaged for the delivery may also deliver the Products to pick-up point, after which JSOC is deemed to have met its obligation to deliver the Products. The carrier will notify you of the delivery to pick-up point.
Shipment of orders will take place on business days, not being a public holiday in the area in which our warehouse is located. Therefore, please, take into account any public holidays including any national and/or regional holidays in your country of residence. Deliveries will be made on business days, not being a public holiday.
Delivery periods are indicative and are therefore not regarded as strict deadlines. The mere fact that a delivery period is exceeded does not entitle you to compensation and you hereby waive your rights to claim.
In the unlikely event that after entering into the contract of sale, we cannot, could not or can no longer deliver (part of) your order and are not responsible for this situation, we will be entitled to terminate the contract of sale to the extent permitted by the our Terms and the Law. We will, of course, inform you as soon as reasonably practicable and at latest within the period foreseen under the Terms and Conditions and reimburse any payments made.
2.12 Returns and Refunds
For information about Returns and Refunds, please see the Terms and Conditions and our website for Returns and Refunds.
Cancellation of a transaction in accordance with the Consumer Protection (Cancellation of Transactions) Regulations, 2010 and the Consumer Protection Law, 5741-1981
2.13 Exchange policy
We do not exchange Products. If you wish to exchange a Product, you will need to return your purchase for a refund and place a new order. It is only possible to get a refund on returns when the return is in line with our Returns and Refunds Policy as stipulated in section 2.11.
2.14 Damaged or defective Products
For JSOC, quality is paramount. We thoroughly test all our Products in real-life conditions to ensure they are fully capable of standing up to the uses for which they were designed. It is extremely rare for our Products to be damaged or defective. JSOC has a legal obligation to make sure that our Products conform to the contract of sale.
Returned Products are inspected by the JSOC Quality Assurance Department and refunded if the damage is the result of a manufacturing defect or deviation from factory specifications. We undertake to fully refund the cost of any manufactured defective Products less shipment costs.
If the problem was caused by reasons other than materials quality or assembly process, the original Product is returned to you. We do not refund Products:
obtained from a source other than the Website;
that have been damaged by abuse or negligence (e.g. exposure to chemicals, caustic substances, open flame, high heat, sharp object, etc.); and/or
that have been damaged by misuse or activities other than the intended purpose.
Please note the life expectancy of any Product depends on the individual using the Product, the conditions of use. Our Products damaged by normal wear and tear or that have exceeded the reasonable lifespan of the Product are not replaced.
Our Customer Service team is available to assist you. Please don’t hesitate to contact us with your questions and comments.
- USE OF THE WEBSITE
Please read these Terms and Conditions for website use (“Use of the Website Terms and Conditions”) carefully before using the Website and any JSOC content on social media websites, including without limit Facebook and Twitter (together: the “Website”). These Use of the Website Terms and Conditions apply to all visits and uses of the Website, as well as to the Content (as defined below), information, recommendations, products and services provided to you on or through the Website. By accessing and using the Website, you grant your consent to these Use of the Website Terms and Conditions in their entirety in addition to any other law or regulation that applies to the Website and the Internet. If you do not agree to these Use of the Website Terms and Conditions, please leave the Website immediately.
3.1 CONTENT ON THE WEBSITE
All of the content featured or displayed on the Website, including, but not limited to, logos, icons, trademarks, text, graphics, photographs, images, moving images, sound, illustrations and software (“Content”), is owned by JSOC. All elements of the Website including, but not limited to, the general design and the Content, can be protected by copyright, moral rights, database rights, trade mark and other laws relating to intellectual property rights. Except as explicitly permitted under this or another agreement with JSOC, no portion or element of the Website or its Content may be copied or retransmitted via any means. The Website, its Content and all related rights shall remain the exclusive property of JSOC, its affiliated companies or its licensors unless otherwise expressly agreed. All such rights are reserved.
3.2 COPYRIGHT AND TRADEMARKS
The copyright in all Content is and remains owned by JSOC. Except as may be otherwise indicated in specific documents within the Website, you are authorized to view, play, print and download Content found on the Website for personal, informational, and non-commercial purposes only. You may not modify any of the materials and you may not copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any Content. You may not reuse any Content without first obtaining the written consent of JSOC. For purposes of these terms, the use of any such Content on any other Website or networked computer environment is prohibited. You will not remove any copyright, trademark or other proprietary notices from Content found on the Website.
In the event you download software from the Website or use software embedded in our Products, the software, including any files, images incorporated in or generated by the software, and data accompanying the software (collectively, the “Software”) are licensed to you by JSOC. JSOC does not transfer title to the Software or the Product or its’ content to you. You own the medium on which the Software is recorded, but JSOC retains full and complete title to the Software, and all intellectual property rights therein. You may not redistribute, sell, decompile, reverse engineer, disassemble, or otherwise reduce the Software to a human-readable form.
All trademarks, service marks, logos and trade names which appear on products of JSOC, product packaging and/or on the Website, whether registered or not (the “Trade Marks”) remain the exclusive property of JSOC, and are protected by applicable trade mark laws and treaties. You may not use, copy, reproduce, republish, upload, post, transmit, distribute, or modify any of the Trade Marks in any way, including in advertising or publicity pertaining to distribution of materials on the Website, without JSOC’ prior written consent. The use of any of the Trade Marks on any other Website or network computer environment, for example the storage or reproduction of (a part of) the Website in any external internet Website or the creation of links, hypertext, links or deep links between the Website and any other internet websites, is prohibited without the express written consent of JSOC.
3.3 DISCLAIMER OF WARRANTIES
The Website and the Content are free of charge and provided ‘as is’ and without any warranties of any kind. The information on the Website is for general information purposes only and does not constitute advice.
JSOC does not represent or warrant that the information and/or facilities contained in the Website are accurate, complete or current, or that the Website or the server that makes the Website available are free of viruses or any other harmful components. Further, JSOC will not provide for specific IT infrastructure or connectivity. Thus, JSOC cannot represent or warrant the Website will be uninterrupted or error free. JSOC does not make any warranties or representations regarding the use of the Content on the Website in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise, in each case to the fullest extent permitted by applicable law.
3.4 LIMITATION OF LIABILITY
Your use of this website is at your own risk. Where conditions, warranties or consumer guarantees implied or applied by law cannot be excluded, JSOC limits its liability, where it is entitled to do so: in respect of services, to the resupply of the relevant services or paying the cost of that resupply; and, in respect of goods, the repair or replacement of the relevant goods or paying the cost of that repair or replacement. Otherwise, to the maximum extent permitted by law neither JSOC nor any of their employees, officers, directors nor any of their agents, contractors nor any other party involved in creating, producing or delivering this website or any Content shall be liable (and you hereby discharge the aforesaid entities from any and all liability) for any direct, indirect, special, consequential or other loss or damage to any person or entity, however caused (whether by negligence or otherwise) that results from the use of, or the inability to use, this website or Content or any other material or product provided to you via this website, including damage caused by viruses or any incorrectness or incompleteness of the information on this website, or relating to the performance of the products obtained via this website or otherwise arising out of or in connection with this website or the Terms and Conditions, even if JSOC has been advised of the possibility of any such loss or damage.
3.5 LINKS TO THIRD PARTIES
3.6 MISUSE OF THE WEBSITE
You are prohibited from using the Website to post or transmit any User Generated Content (as defined below) which infringes or may infringe third party intellectual property rights or which is threatening, false, misleading, inflammatory, defamatory, invasive of privacy, obscene, pornographic, abusive, discriminating, illegal or which could constitute or encourage conduct that would be considered a criminal offence, violate the rights of any party or which may otherwise give rise to civil liability or violate any law. JSOC may deny you access to the Website at any time in its sole discretion, and which shall include situations where JSOC believes that your use of the Website is in breach of any of these Use of Website Terms and Conditions and/or applicable laws.
You are also prohibited from using the Website to advertise or perform any commercial solicitation.
You may not use any software, robot, crawler, spider, page scraper or any other automated means or device to (a) access, copy, affect or monitor any part of the Website or its content or circumvent the structure or presentation of the Website or any of its content or (b) to interfere with the operation of the Website or any transaction being made on the Website or interfere or affect any person’s use of the Website or to help facilitate any third party to purchase any product on the Website.
You may not attempt to gain unauthorized access to any part or feature of the Website or any system connected to the Website by hacking, password mining or other illegitimate or unauthorized means.
4.1 HOW CAN YOU CONTACT US?
If you have any questions or comments about the Website or the JSOC Terms and Conditions or in the unlikely event that you wish to make a complaint please don’t hesitate to contact our Customer Service by clicking firstname.lastname@example.org
In case of contradiction between JSOC Terms and Conditions and any content contained in other parts of the Website or in links, JSOC Terms and Conditions contained in this document prevail.
4.3 AMENDMENTS TO THE JSOC TERMS AND CONDITIONS
We reserve the right to make changes to these Terms and Conditions at any time at our sole discretion and without reference to you wherein you consent to the current Terms and Conditions applicable to you accordingly.
The use of this Website as well as any purchase agreement executed between you and us, will be subject to the version of the JSOC Terms and Conditions in force at the time you place the order through this Website or the day you browse this Website (as applicable).
Please check the JSOC Terms and Conditions periodically for changes.
4.4 DATA PROTECTION
By placing a purchase order, you agree and understand that we may collect, use, store and process your personal data in accordance with our Privacy Statement.
Each provision of the JSOC Terms and Conditions shall be construed separately and independently of each other. If any provision is deemed invalid, void or otherwise unenforceable, that provision shall be deemed severable from and shall not affect the enforceability of any of the other provisions of these JSOC Terms and Conditions.
4.6 Events beyond reasonable control
JSOC will be not held responsible for any delay or failure to perform or comply with our obligations under the JSOC terms and conditions when the delay or failure arises from any cause which is beyond JSOC’ reasonable control.
4.8 APPLICABLE LAW AND JURISDICTION
The JSOC Terms and Conditions shall be governed by the laws of the state of Israel.
Any dispute which may arise under these Terms and Conditions shall be under the exclusive jurisdiction of the Courts of Tel Aviv Israel.